Privacy Policy

This Privacy Policy describes how CrystalSpawn.info ("we", "us", or "our") collects, uses, discloses, and safeguards your personal information when you visit our website at https://crystalspawn.info (the "Site"). Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

1. Who We Are

CrystalSpawn.info is an Australian gaming media website providing game reviews, esports tournament coverage, and gaming community content. Our registered address is Level 4, 120 Spencer Street, Melbourne VIC 3000, Australia. You can contact us at [email protected].

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Subscribe to our newsletter
• Submit a contact form or inquiry
• Register interest in a tournament
• Interact with features on our Site

The personal information we collect may include:

• Identity Data: first name, last name, username or similar identifier
• Contact Data: email address
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform
• Usage Data: information about how you use our website, products, and services
• Marketing and Communications Data: your preferences in receiving marketing from us

3. How We Use Your Information

We use the information we collect for the following purposes:

• To send you our newsletter and gaming updates (where you have subscribed)
• To respond to your inquiries and contact form submissions
• To process tournament registration requests
• To improve and personalise your experience on our Site
• To analyse website traffic and usage patterns
• To comply with our legal obligations under Australian law

4. Legal Basis for Processing

We process your personal information on the following legal bases:

• Consent: where you have given us clear consent to process your personal data for a specific purpose (e.g., newsletter subscription)
• Legitimate Interests: where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests
• Legal Obligation: where we need to comply with a legal or regulatory obligation

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. For detailed information about the cookies we use, please refer to our Cookie Policy.

6. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business, provided they agree to keep this information confidential.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency) in Australia.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred.

7. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

• Newsletter subscriber data: retained until you unsubscribe
• Contact form submissions: retained for up to 12 months
• Tournament registration data: retained for up to 24 months after the event

8. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

9. Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have the following rights regarding your personal information:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
• Complaint: You have the right to make a complaint about how we handle your personal information.
• Opt-out: You may opt out of marketing communications at any time by clicking the unsubscribe link in any email we send.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

10. Third-Party Websites

Our Site may contain links to third-party websites. We have no control over the content, privacy policies, or practices of any third-party sites and assume no responsibility for them. We encourage you to review the privacy policy of every website you visit.

11. Children's Privacy

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take the necessary actions.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy, your personal information, or wish to exercise your rights, please contact us:

• Email: [email protected]
• Address: Level 4, 120 Spencer Street, Melbourne VIC 3000, Australia
• Contact Form: crystalspawn.info/contact.html

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.